PRIVACY POLICY

Privacy Policy

Effective Date: March 31, 2026

Fayette Fire & Security (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, phone calls, text messages, and other communications.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and your choices regarding your information.

1. Company Information
Fayette Fire & Security
212 W Market St.
Somerville, TN 38068
Phone: 901-734-8304
Email: support@fayettefireandsecurity.com
Website: www.fayettefireandsecurity.com

2. Information We Collect
We may collect the following types of personal information:

• Name 
• Phone number 
• Email address 
• Service address 
• Billing address 
• Job or service details 
• Appointment and scheduling information 
• Payment-related information 
• Message content you send to us by text, email, web form, or chat 
• Website usage information, such as IP address, browser type, device type, and pages visited 

3. How We Collect Information
We collect information when you:

• Fill out a contact form or request service through our website 
• Call, email, or text us 
• Schedule an appointment or request an estimate 
• Pay an invoice or otherwise do business with us 
• Interact with our website through cookies or analytics tools 

4. How We Use Your Information
We use your information to:

• Respond to inquiries 
• Schedule appointments and provide services 
• Send estimates, invoices, receipts, and job-related updates 
• Communicate about your account or requested work 
• Send appointment reminders and service notifications 
• Provide customer support 
• Improve our website, services, and customer experience 
• Maintain business records and comply with legal obligations 

5. Text Messaging / SMS Communications
If you provide your mobile phone number, you consent to receive text messages from Fayette Fire & Security related to your inquiry, appointments, service updates, estimates, invoices, job scheduling, and customer care.

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any text message. For assistance, reply HELP or contact us at 901-734-8304 or support@fayettefireandsecurity.com.

We do not sell or share your mobile number or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

6. Sharing of Information
We do not sell your personal information.

We may share your information only as needed with trusted third parties that help us operate our business, such as:

• Customer communication platforms 
• Scheduling and field service software providers 
• Payment processors 
• Website hosting providers 
• IT and security service providers 
• Professional advisors, such as accountants, attorneys, or insurers 
• Government authorities or other parties when required by law 

These third parties may access information only as needed to perform services on our behalf or to help us operate our business.

7. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Cookies and Website Analytics
Our website may use cookies, analytics tools, and similar technologies to improve site performance, understand visitor activity, and enhance user experience. You may be able to control cookies through your browser settings.

10. Your Choices and Rights
You may contact us to:

• Update or correct your personal information 
• Request that we delete certain personal information, subject to legal or operational requirements 
• Ask questions about how your information is used 
• Opt out of text messaging by replying STOP 

To make a request, contact us using the information listed above.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

12. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date above.

14. Contact Us
Fayette Fire & Security
212 W Market St.
Somerville, TN 38068
Phone: 901-734-8304
Email: support@fayettefireandsecurity.com
Website: www.fayettefireandsecurity.com